BetOnline Customer Service
We all wish playing at an online casino would go as smoothly as possible. And for the most part it does. Legitimate online casinos have come so far in terms of performance that they rarely have issues that affect players. But despite those advancements, issues still happen from time to time. It’s part of running any online business. An online casino’s ability to tackle those issues and gives players quick and efficient answers and responses will go a long way in determining how they’ll fare as a business. If an online casino is continually having issues and, on top of that, failing to gives players quick and helpful feedback, they’re going to lose customers. That’s why today we’re going to focus on customer feedback. And more specifically, we’re going to focus on the customer feedback offered by BetOnline Casino.
BetOnline is one of the oldest and most well respected online casinos out there. They’ve been around for over 20 years and offer a long list of games, live dealers and an extensive sportsbook. But even with all that reputation, they, like all other online casinos, suffer issues. So let’s take a look at what BetOnline offers players in the terms of customer service.
Live Chat
The first service we’re going to take a look at is BetOnline’s live chat feature. This is available 24/7 and functions like an instant messenger. Players will see a cut window appear on the right side of their window. In order to help move things along, players will be asked to write a short comment about what their issue is. It can be detailed or just a one word answer.
They will then be connected with a customer service representative who will help walk the player through the issue. This is all done in real time and that’s a big plus. We’ve seen a lot of other online casinos have a waiting period before they are connected with a representative. But each time we' tried on BetOnline - and we tried at different times of the day - we were connected to a customer service representative instantly.
This is the preferred method for dealing with any issues you may run into at BetOnline as it’s always available and the feedback is instant. The customer service representatives are polite, helpful and patient. They walk you through what’s happening and help resolve any issues in a quick and efficient manner.
BetOnline also has an email service players can use. The response times here vary, usually a few business days from the time you send the email, so don’t expect as quick a response as the live chat feature. Players just need to click on the email tab and will be automatically taken to their preferred email platform. Their email is help@betonlinecs.ag
The email option is for issues that need a more detailed explanation. Sometimes, writing out long descriptions of an issue can be tough on the live chat feature. An email lets you get more detailed with your issue. Also, if this is an urgent manner then email probably isn’t the way to go. The response time will be longer no matter how urgent things are.
Phone Number
BetOnline also has a customer service phone number - which is 1-888-426-3661. The response times here are a little varied - we tried a few times and had to wait at times but also were connected with a service representative quickly on others. It’s going to depend on the time of day and how many players are using the phone number.
Players will be able to speak to a customer service representative and explain their issue. Make sure you have your account information handy as you’ll need that information when you’r eon the phone. This option works pretty well, with the customer service representatives being helpful and efficient. They will listen to your issues and walk you through what they are doing. You’ll have to be on hold at times while they’ll look into the issue, but over all this method is very useful. Some players prefer being able to talk to a customer service representative rather than chatting online. Sometimes being able to explain something vocally makes it easier to understand and there’s nothing getting lost across a computer screen.
The response time is also efficient and issues are handled quickly, professionally and politely.
Help Center
BetOnline also has a FAQ page - they title it their help center. This is for any player who feels they can solve an issue themselves. It has pages on your account, the cashier, bonuses, wagering on sports, casino and poker. Each one will have a variety of questions - such as how do I open an account? How do I make a deposit? How do I place a bet?
Each page will give players a detailed explanation to each question that is easy to follow and understand. This is ideal for any player who doesn’t want to wait on a response time or talk to a customer service representative. If you feel comfortable handling an issue yourself, then the Help Center and FAQ page is the method for you.
Conclusion
So there we have it. Our breakdown of the different customer service options available to players at BetOnline casino. As we can see, they each have their pros and cons, and players have the option of choosing one that best fits what they’re looking for and the one that best fits the type of issue they have. All in all, the customer service at BetOnline casino is one of the better ones we’ve come across. The responses are quick and come in a variety of ways. The customer service representatives are helpful, patient and willing to help in any way they can. When an online casino puts this much time and effort into their customer service you can rest assure that they have their players as the top priority. That’s exactly what BetOnline has done, so players can play knowing that anytime an issue comes up, it will be handled professionally and quickly.